"Normally taxi driver asks passenger to let them know when they have their luggage. In this instance my grandson was told he only had 15 mins left before he would be charged an extra £5 for every 15 mins. Hence I had to pay an extra £20. Not impressed. Wendy Bullivant"
OLIVIER CHAZALON
"But the drive was warned a just few minutes before the drive. He was very proactive, courteous and drove efficiently to Heathrow? I left a tip to the driver."