Testimonials 4.2/5 based on 44 reviews
SARAH KENWRIGHT
"Our driver was friendly, professional, informative on the journey and on time. You don’t need much more than that from a taxi service "
13 Aug 2022
Verified Rider
CHRISTINE BIRCH
"Our driver was fabulous, even waiting a few minutes for one of our party who was running late. He was very courteous and we would book him again.
However, I will never use this service again. My stress levels have never been so high! After submitting my booking I waited and waited for a driver to be assigned. I tried to call, no answer. I called the initial taxi company and they said that they had already had several complaints. My stress levels rose even higher. I finally received confirmation on the day of travel. However, our driver said he knew two days before.
Why would you treat your customers like this? "
30 Jul 2022
Verified Rider
TOMMASO PICCININI
"Good service and communication "
27 Jul 2022
Verified Rider
ALISON BANKS
"Really polite and courteous drivers. "
04 Jun 2022
Verified Rider
ZEINA
"Nothing "
25 May 2022
Verified Rider
JULIE MEDCALF
"The driver was very pleasant and helpful"
08 May 2022
Verified Rider
TREVOR SMITH
"Great service"
03 Apr 2022
Verified Rider
GARRY GREENAWAY
"Great service, will use again if in the area and will recommend "
03 Apr 2022
Verified Rider
SHARON QUAYLE
"Very friendly driver, arrived on time"
22 Mar 2022
Verified Rider
KERRIANNE FOX
"Driver was lovely, polite and on-time if not early for journey. Would book with this service again."
06 Jan 2022
Verified Rider
PRIYANKA GAWAS
"The driver was very friendly and punctual"
22 Nov 2021
Verified Rider
HEATHER EVANS
"The driver was excellent - the best we've experienced. Made the trip feel very relaxed and comfortable. Many Thanks."
21 Nov 2021
Verified Rider
JOE LOMAX
"You have charged me for a taxi that I didn't get into"
29 Sep 2021
Verified Rider
CLIVE ASHTON
"Our driver was fine but 10 minutes late. He had to come and get us near the taxi rank as we did not know where he would park. We also needed to pay for the car park which we had not anticipated.
Otherwise, he was a good driver and we got home in good time."
21 Sep 2021
Verified Rider
LIZZY DAVIS
"Was late and driver very rude also very expensive for a 16min drive it cost £65 which is ridiculous "
05 Sep 2021
Verified Rider
LIZZY DAVIS
"Was late and driver very rude also very expensive for a 16min drive it cost £65 which is ridiculous "
05 Sep 2021
Verified Rider
CRAIG PARSONS
"No taxi turned up, spoke with another one of your drivers, who kindly took me home. Having already paid £47.50, then he said the amount at the end was only £17.00. So totally ripped off. Received message on phone that driver was there, no one was there, terrible service. Will not use again."
01 Sep 2021
Verified Rider
MANDY PARRY
"Ibzy was super polite and courteous ,kept us informed via txt and a phone call "
11 Aug 2021
Verified Rider
GAYNOR GROVES
"Excellent service, lovely drivers, couldn't have been more helpful. "
11 Aug 2021
Verified Rider
LOLA BERNI
"On time, very talkative."
04 Jul 2021
Verified Rider
AMEE CRASKE
"Great friendly service "
09 Jun 2021
Verified Rider
MICHAEL THREADGOLD
"Really nice driver! A pleasure to chat with. Very impressed with the service from choice cabs. I'll be sure to call again when I need a cab. "
17 Apr 2021
Verified Rider
JAMES TOMLINSON
"Really helpful as we wanted to extend our pick up time. Negotiated over the phone. Very professional and competitive price. Would use again. "
05 Feb 2020
Verified Rider
BEN CARTWRIGHT
"Driver was over 25 minutes late and in a car with only 6 passenger seats (we needed 8!). Offered no apology. The other two people who were meant to be travelling with us had to make alternative arrangements. Very frustrating, especially after I had called the taxi firm in the morning to re-confirm all the details."
07 Oct 2019
Verified Rider
JESSICA CHELL
"The taxi company (Lucky 7) wasn't what we had expected, although it was mentioned that we may get another company if Leek Taxi's were booked at that time which is understandable.
The driver was friendly enough, but we did feel he asked us a lot of personal information and was quite opinionated making the journey uncomfortable.
If we booked again we would make sure to check who we were getting and wont be going with Lucky 7 or this driver again.
Our past experience with who we wanted (leek taxi's) was great and we hope to stick with them in the future."
22 Sep 2019
Verified Rider
CORRINA NICHOLL
"Fantastic company and really helpful"
11 Sep 2019
Verified Rider
PRABHU MURUGESAN
"Very friendly and helpful service provided. Helped with carrying the luggage from terminal to taxi and was very kind. Appreciate the help."
05 Sep 2019
Verified Rider
DAVID ALLISON
"Easy to book with a most efficient app. Driver was both punctual & polite. 1st time I have used this service but would have no hesitation in using again.
Thank you."
31 Aug 2019
Verified Rider
BRIAN SOMERS
"No issues "
28 Aug 2019
Verified Rider
PAULO NIZA
"Very pleasant journey! Driver very welcoming"
28 Aug 2019
Verified Rider
DIMITRIOS THEOLOGITIS
"All was seemingly going well, including the modification to the time -- incredible as it sounds the flight arrived well in advance and the booking was kindly modified accordingly.
However, the driver was incapable of communicating where he would be waiting -- Manchester Airport pickups are a nightmare anyway -- and thus he was not at the place where the firm had said he would be. Instead we had to walk 10 minutes in pouring rain to find him on an open-air parking lot.
A better coordination between the switchboard and the driver would be advisable.
The Passat's air conditioning was out of order with the result that in the rain the inside of the car had misted up and was uncomfortable.
Apart from that the driver was kind, a good driver who kept to the speed limits and took us to our, slightly complicated, destination beside a canal."
17 Jul 2019
Verified Rider
CHRIS ROBINSON
"Great driver"
15 Jul 2019
Verified Rider
TIM AMOS
"Driver was helpful "
24 Jun 2019
Verified Rider
MIRZA MOHAMMED BADARULLA
"We felt cheated. I would never recommend this service to anyone. We had to travel from Manchester airport. When I entered the details of journey and the passengers, they provided a quote and paid the cheapest available quote of £104.50. After I paid the money, they asked about luggage and other details. When I entered the luggage, the taxi driver with the cheapest code called me saying that the luggage is large and I need to upgrade to a big vehicle for which I need to pay £80 more in cash and he will bring a big vehicle.
I called back the customer service informing about the response from this driver. I also informed him about another website, www.minicabit.com gave a quote of £115 with all the luggage. So he apologized me saying that he agrees that it would have been better if their website also had similar feature but unfortunately it did not. So I said them to cancel the booking as it was not worth to pay them £80 more. The service agent said that according to company policy if I cancel the booking, I wont be refunded any amount. So unwillingly I had to agree to pay them £80 to save our £104.50.
Due to unforeseen circumstances, we had an extra medium sized box in the luggage. The driver was on time and was pleasant all through the journey. We had 3 children and being new to the UK, we had yo collect key from another building, due to which our overall journey got delayed by 35 minutes. The driver asked us to pay total of £150 in cash rather than £80 extra on top of £104.50, due to him losing 35 minutes and an extra box of luggage. According to company policy every 5 minutes delay incurs a charge of £5. When we said offered him £80, he insisted on £150 and threatened to call the police. We challenged him back to call the police after which he finally settled on £100. So it was a very ugly and depressing experience for someone new to the UK with family and kids. So we paid £204.50 with arguments and a threat to call the police which could have taken place peacefully at £115 if we had opted for minicabit. So be careful of booking taxi on this website because there are lots of hidden charges. "
23 Jun 2019
Verified Rider
IAN WALLACE
"Driver arrived before the booked time which was great as we needed to get our party together and on board. The driver was polite and very helpful."
20 May 2019
Verified Rider
DIMITRIS KIRKIS
"Everything was good."
01 May 2019
Verified Rider
NINA BREEZE
"Stress free experience. Booking confirmed beforehand, giving peace of mind. Driver arrived promptly, was courteous, friendly and helpful. Would recommend."
18 Apr 2019
Verified Rider
EDUARDO LOYOLA
"Pleasant, professional
"
17 Apr 2019
Verified Rider
DONALD FOY
"The driver was a very pleasant guym safe driver, no speeding, comfortable ride."
17 Apr 2019
Verified Rider
MATT STEER
"Excellent service. Taxi despite being an 8 seater, was a very small 8 seater and was quite a tight fit. "
17 Mar 2019
Verified Rider
MICHAEL SATHASIVAM
"The vehicle never arrived. I have not received a refund of the money paid.
I missed the Manchester United match for which we were travelling on 26th Dec. You will have go compensate me."
27 Dec 2018
Verified Rider
MICHAEL O CONNOR
"Driver told company to ring me that he would be late. I got no phone call and when I rang the company they said nothing to me and told me to ring the driver. Equally I paid £1.50 extra to receive the information by text and this never happened so I was charged for a service in never got. Driver was helpful enough and pleasant but overall just a very average experience."
28 Oct 2018
Verified Rider
ZOE WHILOCK
"Very accommodating driver, rang to check we were still where we were still where he expected and made sure to be as close to the venue as possible (we were in Manchester and it was very busy with taxis), he gave free reign of music and made a long journey seem shorter by being friendly and chatty. Overall brilliant experience."
02 Sep 2018
Verified Rider
KENNETH BORG
"The taxis were both on time. The service was excellent."
03 Jul 2018
Verified Rider
SARAH KENWRIGHT
"Our driver was friendly, professional, informative on the journey and on time. You don’t need much more than that from a taxi service "
13 Aug 2022
Verified Rider
CHRISTINE BIRCH
"Our driver was fabulous, even waiting a few minutes for one of our party who was running late. He was very courteous and we would book him again.
However, I will never use this service again. My stress levels have never been so high! After submitting my booking I waited and waited for a driver to be assigned. I tried to call, no answer. I called the initial taxi company and they said that they had already had several complaints. My stress levels rose even higher. I finally received confirmation on the day of travel. However, our driver said he knew two days before.
Why would you treat your customers like this? "
30 Jul 2022
Verified Rider
TOMMASO PICCININI
"Good service and communication "
27 Jul 2022
Verified Rider
ALISON BANKS
"Really polite and courteous drivers. "
04 Jun 2022
Verified Rider
ZEINA
"Nothing "
25 May 2022
Verified Rider
JULIE MEDCALF
"The driver was very pleasant and helpful"
08 May 2022
Verified Rider
TREVOR SMITH
"Great service"
03 Apr 2022
Verified Rider
GARRY GREENAWAY
"Great service, will use again if in the area and will recommend "
03 Apr 2022
Verified Rider
SHARON QUAYLE
"Very friendly driver, arrived on time"
22 Mar 2022
Verified Rider
KERRIANNE FOX
"Driver was lovely, polite and on-time if not early for journey. Would book with this service again."
06 Jan 2022
Verified Rider
PRIYANKA GAWAS
"The driver was very friendly and punctual"
22 Nov 2021
Verified Rider
HEATHER EVANS
"The driver was excellent - the best we've experienced. Made the trip feel very relaxed and comfortable. Many Thanks."
21 Nov 2021
Verified Rider
JOE LOMAX
"You have charged me for a taxi that I didn't get into"
29 Sep 2021
Verified Rider
CLIVE ASHTON
"Our driver was fine but 10 minutes late. He had to come and get us near the taxi rank as we did not know where he would park. We also needed to pay for the car park which we had not anticipated.
Otherwise, he was a good driver and we got home in good time."
21 Sep 2021
Verified Rider
LIZZY DAVIS
"Was late and driver very rude also very expensive for a 16min drive it cost £65 which is ridiculous "
05 Sep 2021
Verified Rider
LIZZY DAVIS
"Was late and driver very rude also very expensive for a 16min drive it cost £65 which is ridiculous "
05 Sep 2021
Verified Rider
CRAIG PARSONS
"No taxi turned up, spoke with another one of your drivers, who kindly took me home. Having already paid £47.50, then he said the amount at the end was only £17.00. So totally ripped off. Received message on phone that driver was there, no one was there, terrible service. Will not use again."
01 Sep 2021
Verified Rider
MANDY PARRY
"Ibzy was super polite and courteous ,kept us informed via txt and a phone call "
11 Aug 2021
Verified Rider
GAYNOR GROVES
"Excellent service, lovely drivers, couldn't have been more helpful. "
11 Aug 2021
Verified Rider
LOLA BERNI
"On time, very talkative."
04 Jul 2021
Verified Rider
AMEE CRASKE
"Great friendly service "
09 Jun 2021
Verified Rider
MICHAEL THREADGOLD
"Really nice driver! A pleasure to chat with. Very impressed with the service from choice cabs. I'll be sure to call again when I need a cab. "
17 Apr 2021
Verified Rider
JAMES TOMLINSON
"Really helpful as we wanted to extend our pick up time. Negotiated over the phone. Very professional and competitive price. Would use again. "
05 Feb 2020
Verified Rider
BEN CARTWRIGHT
"Driver was over 25 minutes late and in a car with only 6 passenger seats (we needed 8!). Offered no apology. The other two people who were meant to be travelling with us had to make alternative arrangements. Very frustrating, especially after I had called the taxi firm in the morning to re-confirm all the details."
07 Oct 2019
Verified Rider
JESSICA CHELL
"The taxi company (Lucky 7) wasn't what we had expected, although it was mentioned that we may get another company if Leek Taxi's were booked at that time which is understandable.
The driver was friendly enough, but we did feel he asked us a lot of personal information and was quite opinionated making the journey uncomfortable.
If we booked again we would make sure to check who we were getting and wont be going with Lucky 7 or this driver again.
Our past experience with who we wanted (leek taxi's) was great and we hope to stick with them in the future."
22 Sep 2019
Verified Rider
CORRINA NICHOLL
"Fantastic company and really helpful"
11 Sep 2019
Verified Rider
PRABHU MURUGESAN
"Very friendly and helpful service provided. Helped with carrying the luggage from terminal to taxi and was very kind. Appreciate the help."
05 Sep 2019
Verified Rider
DAVID ALLISON
"Easy to book with a most efficient app. Driver was both punctual & polite. 1st time I have used this service but would have no hesitation in using again.
Thank you."
31 Aug 2019
Verified Rider
BRIAN SOMERS
"No issues "
28 Aug 2019
Verified Rider
PAULO NIZA
"Very pleasant journey! Driver very welcoming"
28 Aug 2019
Verified Rider
DIMITRIOS THEOLOGITIS
"All was seemingly going well, including the modification to the time -- incredible as it sounds the flight arrived well in advance and the booking was kindly modified accordingly.
However, the driver was incapable of communicating where he would be waiting -- Manchester Airport pickups are a nightmare anyway -- and thus he was not at the place where the firm had said he would be. Instead we had to walk 10 minutes in pouring rain to find him on an open-air parking lot.
A better coordination between the switchboard and the driver would be advisable.
The Passat's air conditioning was out of order with the result that in the rain the inside of the car had misted up and was uncomfortable.
Apart from that the driver was kind, a good driver who kept to the speed limits and took us to our, slightly complicated, destination beside a canal."
17 Jul 2019
Verified Rider
CHRIS ROBINSON
"Great driver"
15 Jul 2019
Verified Rider
TIM AMOS
"Driver was helpful "
24 Jun 2019
Verified Rider
MIRZA MOHAMMED BADARULLA
"We felt cheated. I would never recommend this service to anyone. We had to travel from Manchester airport. When I entered the details of journey and the passengers, they provided a quote and paid the cheapest available quote of £104.50. After I paid the money, they asked about luggage and other details. When I entered the luggage, the taxi driver with the cheapest code called me saying that the luggage is large and I need to upgrade to a big vehicle for which I need to pay £80 more in cash and he will bring a big vehicle.
I called back the customer service informing about the response from this driver. I also informed him about another website, www.minicabit.com gave a quote of £115 with all the luggage. So he apologized me saying that he agrees that it would have been better if their website also had similar feature but unfortunately it did not. So I said them to cancel the booking as it was not worth to pay them £80 more. The service agent said that according to company policy if I cancel the booking, I wont be refunded any amount. So unwillingly I had to agree to pay them £80 to save our £104.50.
Due to unforeseen circumstances, we had an extra medium sized box in the luggage. The driver was on time and was pleasant all through the journey. We had 3 children and being new to the UK, we had yo collect key from another building, due to which our overall journey got delayed by 35 minutes. The driver asked us to pay total of £150 in cash rather than £80 extra on top of £104.50, due to him losing 35 minutes and an extra box of luggage. According to company policy every 5 minutes delay incurs a charge of £5. When we said offered him £80, he insisted on £150 and threatened to call the police. We challenged him back to call the police after which he finally settled on £100. So it was a very ugly and depressing experience for someone new to the UK with family and kids. So we paid £204.50 with arguments and a threat to call the police which could have taken place peacefully at £115 if we had opted for minicabit. So be careful of booking taxi on this website because there are lots of hidden charges. "
23 Jun 2019
Verified Rider
IAN WALLACE
"Driver arrived before the booked time which was great as we needed to get our party together and on board. The driver was polite and very helpful."
20 May 2019
Verified Rider
DIMITRIS KIRKIS
"Everything was good."
01 May 2019
Verified Rider
NINA BREEZE
"Stress free experience. Booking confirmed beforehand, giving peace of mind. Driver arrived promptly, was courteous, friendly and helpful. Would recommend."
18 Apr 2019
Verified Rider
EDUARDO LOYOLA
"Pleasant, professional
"
17 Apr 2019
Verified Rider
DONALD FOY
"The driver was a very pleasant guym safe driver, no speeding, comfortable ride."
17 Apr 2019
Verified Rider
MATT STEER
"Excellent service. Taxi despite being an 8 seater, was a very small 8 seater and was quite a tight fit. "
17 Mar 2019
Verified Rider
MICHAEL SATHASIVAM
"The vehicle never arrived. I have not received a refund of the money paid.
I missed the Manchester United match for which we were travelling on 26th Dec. You will have go compensate me."
27 Dec 2018
Verified Rider
MICHAEL O CONNOR
"Driver told company to ring me that he would be late. I got no phone call and when I rang the company they said nothing to me and told me to ring the driver. Equally I paid £1.50 extra to receive the information by text and this never happened so I was charged for a service in never got. Driver was helpful enough and pleasant but overall just a very average experience."
28 Oct 2018
Verified Rider
ZOE WHILOCK
"Very accommodating driver, rang to check we were still where we were still where he expected and made sure to be as close to the venue as possible (we were in Manchester and it was very busy with taxis), he gave free reign of music and made a long journey seem shorter by being friendly and chatty. Overall brilliant experience."
02 Sep 2018
Verified Rider
KENNETH BORG
"The taxis were both on time. The service was excellent."
03 Jul 2018
Verified Rider